INTERNATIONAL MOVE FAQs
1) When do I contact an overseas removal company ?
A) Allow 4 months as advance preparation is the main factor. This will give you plenty of time to finalize your shipping and storage requirements.
2) How do I arrange a free no obligation home survey ?
A)Just give us a call and we will arrange to send our surveyor to survey your goods and give an free Price estimation
3) What happens after the home survey ?
A) After the visit you will be allocated a dedicated move manager who will prepare an item count and calculate the cost based on volume and weight where applicable. The move manager will then recommend the most competitive mode of transport to produce value for money. A written quotation will then be provided to you.
4) What kind of insurance cover do JVL provide?
A) We work with Special Household goods Storage and transit Insurance providers on All Risk Basis
It is recommended that your goods are insured and we can offer cover as follows:
1. Owner Packed: this is the basic insurance for owner packed items covering loss and theft but excluding damage and breakage.
The charge is 2.5% of the declared value of the goods.
2. All Risks: this covers all goods that have been packed by us or our agents and includes loss, theft, damage and breakage.
The charge is 3.0% of the declared value of the goods.
The minimum charge for insurance is US$50.00.
5) How much do I insure my goods for ?
A) What ever the cost is to replace in the country of destination. Please be as detailed as possible when completing the Insurance Proposal form.
6) How much notice must I give to book my move ?
A) Please give as much notice as possible so your move manager can book in the most suitable dates and prepare all relevant paperwork for your overseas removal.
7) Who will be my contact at PT. JVL?
A) You will be assigned a dedicated experienced move manager (MM) who will assist your every needs from begin right through to final delivery for a successful move.
8) How do I prepare for the move ?
A) Begin sorting your out your goods 1 week before our packers arrive. Attics, cellars, garages sheds all need to be cleared, appliances need disconnecting and fixtures and fittings dismantling, refrigerators and freezers require defrosting and out door equipment cleaning. Clearly label all items i.e. air/sea/storage/not going for our packers.
9) Are Java Van Lines Movers packers trained ?
A) Our packers undergo training at all times to maintain top quality level packing required by Java Van Lines Movers Ltd.
10) What happens on arrival at destination ?
A) When your consignment arrives at its destination port you will be contacted by our appointed agent to arrange customs/quarantine clearance and delivery to your new address. At your new residence all items will be unpacked, positioned to your liking and packing materials removed from your home. If storage is required before delivery this can be arranged with our agent. Our agent details will be given to you by your move manager.
11) When do I pay ?
A) A deposit will be required on confirmation of booking and the balance once the packing has been completed.
12) What items are prohibited for shipping ?
A) The following items cannot be accepted for shipping or storage:-
Firearms, ammunition and explosives, hazardous items such as fireworks, toxic or poisonous substances ,swords, sabres, daggers, spears, switch blades, hatchets, items made from animals on the endangered species list (e.g. ivory), foodstuffs, plants, herbs & spices, dried flowers, bulbs, seeds, pine cones, pot pourri, soil, sand, straw & hay, unprocessed furs, skins and hunting trophies, alcohol, medicines & narcotic drugs, pornographic materials.
13) Can I pack myself ?
A) Yes, sometimes people choose to pack there own private possessions, we can supply you with all the necessary packing materials required to do so. We can tailor our own packing according to your specific needs.
14) What about my pets?
A) We would be more than happy to recommend a specialist "Pet Moving" company we regularly work with to assist in moving your family pet.
15) Do we provide storage?
A) Yes, we can provide storage in the Indonesia before shipping your effects, or provide storage at your destination before delivery of your effects.
16. How we can file Insurance claims
A) If any loss, damage found at the time of delivery, please directly bring the notice of Supervisor conducting door delivery and immediately take the Photographs. Please ask the Supervisor sign the Inventory list with remarks. If Insurance did arrange by us, we will guide you for the next procedures.